Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options we choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

STANDARD TERMS AND CONDITIONS OF BUSINESS (consumer)

1. GENERAL

1.1 In these terms and conditions (“the Conditions”):

“Delivery Address” means the address for delivery of the Goods to You, as indicated by You when placing an Order;

“Goods” means any goods (including all components, parts and accessories) to be supplied by Us to You under these Conditions;

“Order” means the placing of an order (or an Order Form via the Website) with Us;

“Order Form” means Our order form on Our website, an email from You to Us placing an order, or a phone call from You to Us placing an order, a pro forma invoice sent to You by Us containing the details of the order on which orders shall be accepted by Us for the supply of the Goods;

“Our/ Us/ We” means Luxs games store Ltd, a company registered in San Francisco, CA 94104whose registered office address is: Luxsgames 548 Market St #47971, San Francisco, CA 94104.

“Writing” a reference to “writing” or “written” includes email

“Website” means Our website of www.luxsgames.com;

“You/ Your” means the person who purchases the Goods from Us.

1.2 The supply of Goods to You by Us and Your use of the Website is subject to these Conditions including Privacy Policy, Website Terms and Conditions of Use and our Cookie Policy which are accessible through this page. Please read through these Conditions carefully before placing an Order and print a copy for Your future reference. The Conditions tell You who We are, how We will provide goods to You, how You and We may change or end the contract, what to do if there is a problem and other important information. If You think that there is a mistake in these terms or require any changes, please contact Us to discuss.

1.3 You can contact us by telephoning our customer services team at +1628-225-2444 by writing to us at

Luxs games store Ltd or by email to [email protected].

1.4 No variation of these Conditions shall apply unless confirmed in writing by or on behalf of a Director of Home Leisure Direct Limited. We reserve the right to amend and update these Conditions and this Website at any time without notice to reflect changes in relevant laws and regulatory requirements and it is Your responsibility to re-visit this page each time You use the Website or place an Order with Us to ensure that You comply with the Conditions.

2. OUR CONTRACT WITH YOU: ACCEPTANCE AND CANCELLATION

2.1 Where Goods are ordered from the Website You will be required to submit an Order Form. You will also be required to click through, read and accept this document before being able to proceed with Your Order. Goods may also be ordered over the telephone by contacting Us at +1628-225-2444

2.2 The placing of an Order with Us shall be deemed to be Your acceptance of these Conditions.

2.3 By submitting an Order Form or placing an Order via the telephone with Us, You shall be deemed to have accepted these Conditions. We will then send an automatic receipt of order to the email address You have provided (for the avoidance of doubt this will not constitute acceptance of Your Order).

2.4 All Goods are subject to availability. If the Goods You have ordered are unavailable, We will contact You to advise of the date of availability or to discuss the supply of a suitable alternative item. Should You wish to cancel Your Order at this point then You will be able to do so. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

2.5 If the Goods ordered are available, we will then send You written confirmation of acceptance of the Order (“Acceptance Notice”).

2.6 We will assign an order number to you and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.7 Our website is solely for the promotion of our goods in the USA and Our Partners in UK,CAD and Australia. We do in, certain circumstances, accept orders from and deliver to outside of the USA. However, this is at Our discretion once receiving an Order Form from You as it depends on factors including the nature of the Order, availability of products and factors which are outside of Our control.

2.8 Orders received on Saturdays, Sundays or public holidays and after 1pm on weekdays, will be processed the next working day.

3. YOUR RIGHTS OF CANCELLATION AND RETURNS

3.1 You may cancel Your Order without reason within 5 calendar days from the date of delivery of the Goods. You may notify us of Your wish to cancel by email, telephone. If you cancel under this clause the following will apply:

3.1a You should return the Goods to us within 10 days of notifying us of your wish to cancel in the same condition as they were delivered (in the original packaging, unused and/or flat-packed where appropriate). You must pay any delivery costs for their return depending upon the goods it will cost between $5 and $500 including VAT;

3.1b Subject to clause 4.1(a), we will provide you with a refund using the same means of payment as you made for the Goods. The refund will include post and packaging at our standard rate only even if you chose a more expensive option for delivery. We will provide this within 14 days of your notice of cancellation if no Goods were delivered or within 14 days of receipt of the Goods (or earlier if we receive proof of return);

3.1c We have the right to deduct monies from your refund up to the total price for the Goods where the Goods show signs of use which diminishes their value whilst in Your possession. We will notify You of the diminish in value in writing giving you a reasonable time to respond before deducting this from Your refund which We will return to You. Goods returned for any reason must be returned within 14 days from the date of delivery of them, and in the same condition as they were delivered (in the original packaging, unused and/ or flat-packed where appropriate). You must pay any delivery costs for their return, depending upon the goods it will cost between $5 and $500 including VAT. We will not accept returns or cancellations if the Goods have been altered in any way that could be deemed as You treating the Goods as Your own. Please note that You have a duty to take reasonable care of the Goods whilst they are in Your possession.

3.2 If the Goods You are returning are either damaged by You or due to Your poor packaging then on inspection of the Goods, we reserve the right to reject the return and You will incur the cost of re-delivery to Your address and no refund will be processed.

3.3 All bespoke items (where you have specified certain colors, woods, additional branding, or any other type of variation which do not come as standard) are non-refundable.

4. DELIVERY

4.1 The Goods shall be delivered to the Delivery Address as set out in the Order Form, or to such other place of delivery as is agreed by Us in writing prior to delivery of the Goods.

4.2 Delivery will be deemed as successfully made once the Goods have arrived at the Delivery Address and signed for either by You or by someone at the delivery address on Your behalf. In the case of delivery to certain organizations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorized to accept delivery on behalf of the organization will be accepted as proof of delivery.

4.3 Prior to delivery, you will be contacted to agree a time with the courier for delivery. If You or someone at the delivery address on Your behalf are not available to accept delivery of the Goods, re-delivery may take up to 7-10 working days and you will be charged for the cost of re-delivery. We will notify You in advance of the amount of the cost of the re-delivery.

4.4 We do not normally deliver on Saturday, Sundays or public holidays.

4.5 You acknowledge and accept that We will not be responsible for any mistakes made on the Order Form by You regarding incorrect contact, address or delivery details. Where an error has been made You will be solely responsible for notifying Us in writing of the correct details before the Goods have been dispatched or as soon as possible thereafter.

4.6If Our supply of the goods is delayed by an event outside Our control then We will contact You as soon as possible to let You know and we will take steps to minimize the effect of the delay. Where Goods are installed on Delivery, you are required to inspect the Goods before signing the delivery note. You must inform us within 24 hours of Delivery by phone on +1628-225-2444if you discover any surface defects or marks on the Goods. The Goods will be your responsibility once they have been signed for.

4.7 Where Goods are packaged, you must report any defects You discover on opening the packaging to us verbally by telephone on +1628-225-2444within 24 hours and in writing within 48 hours of Delivery.If no one is available at Your address to take delivery, we will leave You a note informing You of how to rearrange delivery.

   Notice
Notices to you may be made via email or some other form of electronic communication, or in cases of changes to these Terms of Use or to the services offered by the Website, by posting notices or links to such notices on the Website itself. You may send luxsgames a notice by using the Contact Form on the Website

Are there discounts available?

 Yes. We are able to offer discounts on bulk purchases.

Do you offer a Price Promise?

 Yes, we do. Simply call us or email us with the details of the product you wish to buy, the competitor you have seen it cheaper with, along with the price. We will beat any like for like offer, as long as the product, service and terms are identical. The item must also be in stock.

But… there are a number of websites that have either been abandoned, don’t really sell what we sell and so don’t update their prices when the manufacturer does, or don’t offer exactly the same quality of product/specification/accessories/service that we do. We therefore reserve the right not to match or beat these companies. We use your information in accordance with the Data Protection Act of 1998.

Should you encounter any problems with our website when purchasing please contact us by phone on +1628-225-2444or by email

Order Tracking:

How do I track my order?

If you would like to track your  Luxs Games order, please contact us on +1628-225-2444or email us at [email protected]